Bdg89 Privacy Policy — Our Commitment to Your Data Protection

1. Information We Collect

Bdg89 needs to collect certain personal information to deliver services on the platform. This data is gathered in two main ways — information you provide directly, and information collected automatically through your use of the platform.

Directly Provided Information

Information you provide when registering and managing your account:

• Full Name & Date of Birth
• Mobile Number & Email Address (if applicable)
• Current Address
• National ID (NID) or Passport Number (for KYC verification)
• Payment method details — Mobile Banking, Nagad, or Rocket number
• Information provided when contacting support

Automatically Collected Information

When you use the bdg89 website or app, certain technical information is logged automatically:

• IP Address & Device Type
• Browser Type & Operating System
• Time spent on the platform and pages visited
• Login & Logout Times
• Gaming History & Transaction Records
• Data Collected via Cookies & Tracking Technologies

2. How We Use Your Information

Bdg89 uses your information solely to operate the platform and improve our services. We never use your data for unrelated purposes. Your information is used primarily for the following reasons:

• Account Management: To handle registration, login, and account security.
• Payment Processing: For processing deposits and sending withdrawals.
• Identity Verification: To complete the KYC process and prevent fraud.
• Customer Support: To respond to your questions and resolve any issues.
• Promotional Communications: To keep you informed about new offers and bonuses (with your consent).
• Platform Improvements: To analyze user experience and improve our services.
• Legal Obligations: To retain data in compliance with applicable laws and provide it to authorities when required.
• Security Monitoring: To detect and prevent suspicious activity.

3. Sharing Information with Third Parties

Bdg89 never sells your personal information. However, limited data may be shared with trusted third parties as necessary to operate the platform. All such sharing is controlled and purpose-specific.

Who Your Information May Be Shared With

• Payment Processors: Mobile Banking, Nagad, Rocket — information required to process transactions.
• Identity Verification Services: Authorized service providers for KYC completion.
• Technology Infrastructure: Server and cloud service providers — they cannot use your data for their own purposes.
• Law Enforcement: Where required by court order or legal obligation.

4. Cookies & Tracking Technologies

The bdg89 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of Cookies We Use

• Essential Cookies: To maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: To understand which parts of the site are used most — these can be disabled.
• Marketing Cookies: To show you relevant advertisements — subject to your consent.

You can delete existing cookies or block new ones at any time through your browser settings. Note that disabling certain cookies may limit some platform features.

5. Data Security Measures

Bdg89 uses industry-standard security technologies to protect your data. Our security measures are multi-layered and continuously updated.

• SSL/TLS Encryption: All data transfers on the website are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Secure Servers: Your data is stored on firewall-protected servers.
• Regular Audits: Routine reviews and testing conducted by our security team.
• Access Controls: Only authorized personnel can access the necessary information.

6. Your Rights

Bdg89 respects your rights over your personal data. You may exercise the following rights at any time:

To exercise any of these rights, please contact our support team. Requests are typically processed within 30 days.

7. Children's Privacy

Bdg89 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that anyone under 18 has created an account, that account will be immediately closed and all associated data will be deleted.

Parents are encouraged to stay informed about their children's online activity. If you believe your minor child is using bdg89, please contact our support team immediately.

8. Data Retention Period

How long bdg89 retains your data depends on the type of information and applicable legal obligations. The general policy is as follows:

• Active Account: All data is retained for as long as the account remains active.
• Closed Accounts: Transaction records may be retained for up to 5 years after account closure.
• KYC Information: Retained for a specified period in accordance with legal obligations.
• Support Records: May be retained for up to 1 year after the issue is resolved.

After the designated retention period, your data is either securely deleted or anonymized so it can no longer identify you.

9. Changes to the Privacy Policy

Bdg89 reserves the right to update this Privacy Policy as needed. For significant changes, we will post a notice on the platform and may send a message to your registered mobile number. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

The "Last Updated" date at the top of this page tells you when the policy was last changed. We recommend reviewing this page periodically.

10. Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our support team. We'll do our best to respond as quickly as possible.

• Live Chat: 24/7 support, available directly on the platform.
• Email: [email protected] — responses are typically sent within 24 hours.